/* =============================================================
   PRINTLY — printly.css  v2
   Refreshed design — more colour, better topbar, fresher feel
   ============================================================= */

/* ── 1. CSS CUSTOM PROPERTIES ──────────────────────────────── */
:root {
  /* Sidebar */
  --sidebar-bg:          #0f1c2e;
  --sidebar-active:      #1e3a5f;
  --sidebar-text:        #8fabc7;
  --sidebar-text-active: #ffffff;
  --sidebar-label:       #4a6580;
  --sidebar-width:       240px;

  /* Page */
  --page-bg:             #f0f4f8;
  --topbar-bg:           #ffffff;
  --topbar-height:       60px;
  --card-bg:             #ffffff;
  --border:              #e2e8f0;

  /* Typography */
  --text-primary:        #0f172a;
  --text-secondary:      #475569;
  --text-muted:          #94a3b8;

  /* Brand */
  --btn-primary-bg:      #2563eb;
  --btn-primary-hover:   #1d4ed8;
  --printly-lime:        #C8E84E;
  --printly-pink:        #E8638C;

  /* Status */
  --color-success:       #16a34a;
  --color-warning:       #d97706;
  --color-danger:        #dc2626;
  --color-info:          #2563eb;
  --color-gold:          #d4a017;
  --color-purple:        #7c3aed;

  /* Radius & shadow */
  --radius-sm:           6px;
  --radius-md:           10px;
  --radius-lg:           14px;
  --shadow-sm:           0 1px 3px rgba(0,0,0,.07), 0 1px 2px rgba(0,0,0,.05);
  --shadow-md:           0 4px 16px rgba(0,0,0,.09);
  --shadow-lg:           0 12px 32px rgba(0,0,0,.12);
  --transition:          all .18s ease;
}

/* ── 2. RESET ───────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 16px; scroll-behavior: smooth; }
body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  background: var(--page-bg);
  color: var(--text-primary);
  line-height: 1.6;
  min-height: 100vh;
  display: flex;
}
a { color: inherit; text-decoration: none; }
img { max-width: 100%; display: block; }
button { cursor: pointer; border: none; background: none; font: inherit; }
input, select, textarea { font: inherit; }

/* ── 3. LAYOUT ──────────────────────────────────────────────── */
.app-wrapper { display: flex; width: 100%; min-height: 100vh; }

/* ── 4. SIDEBAR ─────────────────────────────────────────────── */
.sidebar {
  width: var(--sidebar-width);
  background: #0B1220;
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0; left: 0;
  height: 100vh;
  z-index: 1000;
  transition: width .25s cubic-bezier(.4,0,.2,1);
  overflow: hidden;
  border-right: 1px solid rgba(255,255,255,.07);
  box-shadow: 4px 0 32px rgba(0,0,0,.2);
}

/* Ambient glow effects */
.sidebar::before {
  content: '';
  position: absolute;
  top: -60px; left: -40px;
  width: 200px; height: 200px;
  background: rgba(59,130,246,.1);
  border-radius: 50%;
  filter: blur(40px);
  pointer-events: none;
  z-index: 0;
}
.sidebar::after {
  content: '';
  position: absolute;
  bottom: -40px; right: -30px;
  width: 160px; height: 160px;
  background: rgba(139,92,246,.07);
  border-radius: 50%;
  filter: blur(36px);
  pointer-events: none;
  z-index: 0;
}

/* Brand area */
.sidebar-brand {
  padding: 12px 14px 10px;
  border-bottom: 1px solid rgba(255,255,255,.06);
  position: relative; z-index: 1;
  flex-shrink: 0;
}

/* Nav section labels */
.nav-section-label {
  font-size: 10.5px; font-weight: 600;
  color: rgba(255,255,255,.35);
  letter-spacing: .1em; text-transform: uppercase;
  padding: 2px 8px 1px;
}

/* Nav items */
.nav-item {
  display: flex; align-items: center; gap: 9px;
  padding: 5px 12px;
  line-height: 1;
  color: rgba(255,255,255,.8);
  font-size: 13px; font-weight: 500;
  transition: all .2s ease;
  position: relative;
  white-space: nowrap; margin: 0 0 2px;
  border-radius: 8px;
  border: 1px solid transparent;
  overflow: hidden;
}
.nav-item i { transition: transform .2s ease; }
.nav-item span { transition: transform .2s ease; display: inline-block; }
.nav-item:hover {
  background: rgba(255,255,255,.06);
  color: rgba(255,255,255,.85);
  border-color: rgba(255,255,255,.04);
}
.nav-item:hover i { transform: scale(1.1); }
.nav-item:hover span { transform: translateX(2px); }
.nav-item.active {
  background: linear-gradient(135deg,rgba(59,130,246,.22) 0%,rgba(37,99,235,.12) 100%);
  color: #fff;
  border-color: rgba(59,130,246,.2);
}
.nav-item.active::before {
  content: '';
  position: absolute; left: -14px; top: 7px; bottom: 7px;
  width: 3px;
  background: linear-gradient(180deg,#60A5FA,#3B82F6);
  border-radius: 0 3px 3px 0;
}
.nav-item.active i { color: #60A5FA; }

/* Nav badges */
.nav-badge {
  margin-left: auto;
  font-size: 9.5px; font-weight: 700;
  padding: 1px 6px; border-radius: 20px;
  min-width: 18px; text-align: center;
}
.nav-badge.red { background: rgba(239,68,68,.8); color: #fff; }
.nav-badge.blue { background: rgba(59,130,246,.25); color: #93C5FD; }

/* User card at bottom */
.sidebar-user-card {
  margin: 8px 10px 10px;
  padding: 10px 12px;
  background: rgba(255,255,255,.05);
  border: 1px solid rgba(255,255,255,.08);
  border-radius: 12px;
  display: flex; align-items: center; gap: 10px;
  position: relative; z-index: 1;
  cursor: pointer; transition: all .2s;
}
.sidebar-user-card:hover { background: rgba(255,255,255,.08); }
.sidebar-user-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: linear-gradient(135deg,#3B82F6,#60A5FA);
  color: #fff; font-size: 12px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0; position: relative;
}
.sidebar-user-online {
  position: absolute; bottom: 0; right: 0;
  width: 9px; height: 9px; border-radius: 50%;
  background: #22c55e; border: 1.5px solid #0B1220;
}
.sidebar-user-name { font-size: 13px; font-weight: 600; color: #fff; }
.sidebar-user-role { font-size: 11px; color: rgba(255,255,255,.35); margin-top: 1px; }

/* Sidebar nav wrapper (legacy — superseded by the rule further below,
   kept only so nothing else in the file that references it breaks) */
.sidebar-nav { flex: 1; padding: 0 10px; overflow-y: auto; position: relative; z-index: 1; }
.sidebar-nav::-webkit-scrollbar { width: 0; }

/* Collapsed state */
.sidebar.collapsed { width: 64px; }
.sidebar.collapsed .sidebar-label-text,
.sidebar.collapsed .nav-section-label,
.sidebar.collapsed .nav-badge,
.sidebar.collapsed .sidebar-user-name,
.sidebar.collapsed .sidebar-user-role {
  display: none !important;
}
.sidebar.collapsed .sidebar-brand {
  padding: 14px 0;
  display: flex; justify-content: center; align-items: center;
}
.sidebar.collapsed .sidebar-nav { padding: 6px 6px; }
.sidebar.collapsed .nav-item {
  justify-content: center;
  padding: 10px 0; margin: 1px 0; gap: 0;
}
.sidebar.collapsed .nav-item i { width: auto; font-size: 18px; }
.sidebar.collapsed .nav-item::before { left: -6px; }
.sidebar.collapsed .sidebar-user-card {
  margin: 8px 6px 10px; padding: 8px;
  justify-content: center;
}
/* Tooltips when collapsed */
.sidebar.collapsed .nav-item::after {
  content: attr(data-label);
  position: absolute; left: 68px; top: 50%;
  transform: translateY(-50%);
  background: #111827; color: #fff;
  font-size: 12px; font-weight: 600;
  padding: 5px 10px; border-radius: 7px;
  white-space: nowrap; opacity: 0;
  pointer-events: none; transition: opacity .15s;
  z-index: 200; border: 1px solid rgba(255,255,255,.1);
}
.sidebar.collapsed .nav-item:hover::after { opacity: 1; }

.sidebar-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 18px 18px 16px;
  border-bottom: 1px solid rgba(255,255,255,.06);
  min-height: var(--topbar-height);
}

.sidebar-brand-mark {
  width: 34px; height: 34px;
  background: var(--printly-lime);
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  font-weight: 800; font-size: 15px; color: #0f1c2e;
  flex-shrink: 0;
}

.sidebar-brand-name {
  font-size: 15px; font-weight: 700;
  color: var(--sidebar-text-active);
  white-space: nowrap;
}
.sidebar-brand-name span { color: var(--printly-lime); }

/* Sidebar nav wrapper — this is the rule that actually applies (it
   comes later in the file, so it wins over the "legacy" one above).
   flex: 0 1 auto instead of flex: 1 so this box only takes the height
   its actual nav items need, instead of stretching to fill all
   remaining sidebar height and pushing a visible gap before the user
   card below it. */
.sidebar-nav {
  flex: 0 1 auto; overflow-y: auto; overflow-x: hidden; padding: 10px 0;
}
.sidebar-nav::-webkit-scrollbar { width: 3px; }
.sidebar-nav::-webkit-scrollbar-thumb { background: rgba(255,255,255,.08); border-radius: 3px; }

.nav-section-label {
  font-size: 10px; font-weight: 700;
  letter-spacing: .1em; text-transform: uppercase;
  color: rgba(255,255,255,.2);
  padding: 8px 20px 3px;
}

.nav-item {
  display: flex; align-items: center; gap: 10px;
  padding: 7px 14px;
  color: var(--sidebar-text);
  font-size: 13px; font-weight: 500;
  transition: all .2s;
  position: relative;
  white-space: nowrap; margin: 1px 10px;
  border-radius: 8px;
  overflow: hidden;
}
.nav-item:hover {
  background: rgba(255,255,255,.07);
  color: var(--sidebar-text-active);
}
.nav-item.active {
  background: rgba(255,255,255,.1);
  color: #fff;
  box-shadow: inset 0 0 0 1px rgba(255,255,255,.08);
}
.nav-item.active::before {
  content: '';
  position: absolute; left: -10px; top: 7px; bottom: 7px;
  width: 3px; background: #E8638C;
  border-radius: 0 3px 3px 0;
}
.nav-item i { font-size: 15px; width: 18px; text-align: center; flex-shrink: 0; }

.nav-badge {
  margin-left: auto;
  background: var(--color-danger);
  color: #fff; font-size: 10px; font-weight: 700;
  padding: 2px 6px; border-radius: 20px;
  min-width: 18px; text-align: center;
}

/* Sidebar user */
.sidebar-user {
  border-top: 1px solid rgba(255,255,255,.06);
  padding: 12px 14px;
}
.sidebar-user-inner {
  display: flex; align-items: center; gap: 9px;
  padding: 8px; border-radius: var(--radius-md);
  transition: var(--transition); cursor: pointer;
}
.sidebar-user-inner:hover { background: rgba(255,255,255,.05); }
.user-avatar {
  width: 34px; height: 34px; border-radius: 50%;
  background: var(--sidebar-active);
  display: flex; align-items: center; justify-content: center;
  font-size: 13px; font-weight: 700; color: var(--printly-lime);
  flex-shrink: 0;
}
.user-info { flex: 1; min-width: 0; }
.user-name {
  font-size: 13px; font-weight: 600;
  color: var(--sidebar-text-active);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.user-role { font-size: 11px; color: var(--sidebar-label); text-transform: capitalize; }

/* ── 5. MAIN CONTENT ────────────────────────────────────────── */
.main-content {
  flex: 1;
  margin-left: var(--sidebar-width);
  display: flex; flex-direction: column;
  min-height: 100vh;
  transition: margin-left .2s ease;
}

/* ── 6. TOPBAR ──────────────────────────────────────────────── */
.topbar {
  position: sticky; top: 0; z-index: 900;
  background: var(--topbar-bg);
  border-bottom: 1px solid var(--border);
  height: var(--topbar-height);
  display: flex; align-items: center;
  padding: 0 24px; gap: 12px;
}

.topbar-toggle {
  display: none;
  color: var(--text-secondary); font-size: 20px; cursor: pointer; padding: 4px;
}

.topbar-title {
  font-size: 17px; font-weight: 700;
  color: var(--text-primary); letter-spacing: -.3px;
  white-space: nowrap;
}
.topbar-title small {
  font-size: 12.5px; font-weight: 400;
  color: var(--text-muted); margin-left: 6px;
}

.topbar-spacer { flex: 1; }

.topbar-search {
  display: flex; align-items: center; gap: 8px;
  background: #f8fafc;
  border: 1.5px solid var(--border);
  border-radius: 50px;
  padding: 7px 16px;
  width: 240px;
  transition: var(--transition);
}
.topbar-search:focus-within {
  border-color: var(--btn-primary-bg);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(37,99,235,.1);
}
.topbar-search input {
  background: none; border: none; outline: none;
  font-size: 13px; color: var(--text-primary); width: 100%;
}
.topbar-search input::placeholder { color: var(--text-muted); }
.topbar-search i { color: var(--text-muted); font-size: 13px; }

.topbar-actions { display: flex; align-items: center; gap: 4px; }

.topbar-icon-btn {
  width: 36px; height: 36px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  color: var(--text-secondary); font-size: 17px;
  transition: var(--transition);
  position: relative;
  background: none; border: none;
}
.topbar-icon-btn:hover { background: #f1f5f9; color: var(--text-primary); }

.notif-badge {
  position: absolute; top: 4px; right: 4px;
  width: 15px; height: 15px;
  background: var(--color-danger); color: #fff;
  font-size: 8px; font-weight: 700;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  border: 2px solid #fff;
}

/* Topbar user pill */
.topbar-user {
  display: flex; align-items: center; gap: 8px;
  padding: 5px 10px 5px 5px;
  border-radius: 50px;
  border: 1.5px solid var(--border);
  cursor: pointer;
  transition: var(--transition);
  margin-left: 4px;
}
.topbar-user:hover { background: #f8fafc; }
.topbar-user-avatar {
  width: 28px; height: 28px; border-radius: 50%;
  background: var(--btn-primary-bg);
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; color: #fff; flex-shrink: 0;
}
.topbar-user-name { font-size: 13px; font-weight: 600; color: var(--text-primary); }

/* ── 7. PAGE BODY ───────────────────────────────────────────── */
.page-body { flex: 1; padding: 24px; }

.page-header {
  display: flex; align-items: flex-start;
  justify-content: space-between;
  gap: 16px; margin-bottom: 22px; flex-wrap: wrap;
}
.page-header-title h1 {
  font-size: 21px; font-weight: 700;
  color: var(--text-primary); letter-spacing: -.4px;
}
.page-header-title p {
  font-size: 13px; color: var(--text-secondary); margin-top: 2px;
}
.page-header-actions {
  display: flex; gap: 8px; flex-wrap: wrap; align-items: center;
}

/* ── 8. STAT CARDS ──────────────────────────────────────────── */
.stat-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 16px; margin-bottom: 24px;
}

.stat-card {
  background: var(--card-bg);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px 22px;
  display: flex; flex-direction: column; gap: 12px;
  box-shadow: var(--shadow-sm);
  transition: var(--transition);
}
.stat-card:hover { box-shadow: var(--shadow-md); transform: translateY(-2px); }

.stat-card-header {
  display: flex; align-items: center; justify-content: space-between;
}
.stat-label {
  font-size: 11.5px; font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase; letter-spacing: .06em;
}
.stat-icon {
  width: 38px; height: 38px;
  border-radius: var(--radius-md);
  display: flex; align-items: center; justify-content: center;
  font-size: 16px;
}
.stat-icon.blue   { background: #eff6ff; color: #2563eb; }
.stat-icon.green  { background: #f0fdf4; color: #16a34a; }
.stat-icon.red    { background: #fef2f2; color: #dc2626; }
.stat-icon.amber  { background: #fffbeb; color: #d97706; }
.stat-icon.gold   { background: #fef9ee; color: var(--color-gold); }
.stat-icon.navy   { background: #eff6ff; color: #2563eb; }
.stat-icon.purple { background: #f5f3ff; color: #7c3aed; }

.stat-value {
  font-size: 34px; font-weight: 800;
  color: var(--text-primary);
  letter-spacing: -1.5px; line-height: 1;
}
.stat-trend {
  font-size: 12px; color: var(--text-secondary);
  display: flex; align-items: center; gap: 4px;
}
.stat-trend.up   { color: var(--color-success); }
.stat-trend.down { color: var(--color-danger); }

/* ── 9. CARDS ───────────────────────────────────────────────── */
.card {
  background: var(--card-bg);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
}
.card-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 22px 14px;
  border-bottom: 1px solid var(--border);
  gap: 12px; flex-wrap: wrap;
}
.card-title { font-size: 14.5px; font-weight: 700; color: var(--text-primary); }
.card-subtitle { font-size: 12px; color: var(--text-secondary); margin-top: 2px; }
.card-body { padding: 22px; }
.card-footer {
  padding: 12px 22px;
  border-top: 1px solid var(--border);
  background: #fafbfc;
  display: flex; align-items: center; justify-content: space-between;
}

/* ── 10. DATA TABLE ─────────────────────────────────────────── */
.table-wrapper { overflow-x: auto; }

.data-table {
  width: 100%; border-collapse: collapse; font-size: 13.5px;
}
.data-table thead th {
  padding: 10px 14px;
  text-align: left;
  font-size: 11px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .07em;
  color: var(--text-secondary);
  background: #f8fafc;
  border-bottom: 1.5px solid var(--border);
  white-space: nowrap;
}
.data-table thead th:first-child { padding-left: 22px; }
.data-table thead th:last-child  { padding-right: 22px; }
.data-table tbody tr {
  border-bottom: 1px solid var(--border);
  transition: background .1s ease;
}
.data-table tbody tr:last-child { border-bottom: none; }
.data-table tbody tr:hover { background: #f8faff; }
.data-table tbody td {
  padding: 12px 14px; vertical-align: middle; color: var(--text-primary);
}
.data-table tbody td:first-child { padding-left: 22px; }
.data-table tbody td:last-child  { padding-right: 22px; }

.ticket-id-link {
  font-family: 'JetBrains Mono', 'Fira Code', monospace;
  font-size: 12px; font-weight: 700;
  color: var(--btn-primary-bg); letter-spacing: .02em;
}
.ticket-id-link:hover { text-decoration: underline; }

.ticket-subject {
  max-width: 240px; white-space: nowrap;
  overflow: hidden; text-overflow: ellipsis; font-weight: 500;
}
.ticket-customer { font-size: 12px; color: var(--text-secondary); margin-top: 2px; }

/* Responsive table — hide less important columns */
@media (max-width: 1200px) {
  .col-hide-lg { display: none !important; }
}
@media (max-width: 900px) {
  .col-hide-md { display: none !important; }
}

/* ── 11. BADGES ─────────────────────────────────────────────── */
.badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 9px; border-radius: 20px;
  font-size: 11.5px; font-weight: 600; white-space: nowrap;
}
.badge-open        { background: #dbeafe; color: #1d4ed8; }
.badge-in-progress { background: #fef3c7; color: #b45309; }
.badge-resolved    { background: #dcfce7; color: #15803d; }
.badge-closed      { background: #f1f5f9; color: #64748b; }
.badge-high        { background: #fee2e2; color: #b91c1c; }
.badge-normal      { background: #f1f5f9; color: #64748b; }
.badge-urgent      { background: var(--printly-pink); color: #fff; }
.badge-category    { background: #eff6ff; color: #1e40af; font-size: 11px; }

/* ── 12. BUTTONS ────────────────────────────────────────────── */
.btn {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 16px;
  border-radius: var(--radius-md);
  font-size: 13.5px; font-weight: 600;
  transition: var(--transition); cursor: pointer;
  border: none; white-space: nowrap;
}
.btn-primary   { background: var(--btn-primary-bg); color: #fff; }
.btn-primary:hover { background: var(--btn-primary-hover); }
.btn-secondary {
  background: var(--card-bg); color: var(--text-primary);
  border: 1.5px solid var(--border);
}
.btn-secondary:hover { background: #e2e8f0; color: var(--text-primary); }
.btn-danger  { background: var(--color-danger); color: #fff; }
.btn-success { background: var(--color-success); color: #fff; }
.btn-warning { background: var(--color-warning); color: #fff; }
.btn-sm { padding: 5px 12px; font-size: 12.5px; }
.btn-lg { padding: 11px 22px; font-size: 15px; }
.btn-icon {
  padding: 7px; border-radius: var(--radius-md);
  color: var(--text-secondary);
  border: 1.5px solid var(--border); background: var(--card-bg);
}
.btn-icon:hover { background: #f8fafc; color: var(--text-primary); }

/* ── 13. FORMS ──────────────────────────────────────────────── */
.form-label {
  display: block; font-size: 13px; font-weight: 600;
  color: var(--text-primary); margin-bottom: 5px;
}
.form-control {
  display: block; width: 100%;
  padding: 9px 13px;
  background: var(--card-bg);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-md);
  font-size: 13.5px; color: var(--text-primary);
  transition: var(--transition); outline: none;
}
.form-control:focus {
  border-color: var(--btn-primary-bg);
  box-shadow: 0 0 0 3px rgba(37,99,235,.1);
}
.form-control::placeholder { color: var(--text-muted); }
.form-select {
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%2364748b' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14L2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
  padding-right: 34px;
}
.form-group { margin-bottom: 16px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }

/* ── 14. FILTERS BAR ────────────────────────────────────────── */
.filters-bar {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
  padding: 12px 22px;
  border-bottom: 1px solid var(--border);
  background: #fafbfc;
}
.filter-search {
  display: flex; align-items: center; gap: 8px;
  background: var(--card-bg);
  border: 1.5px solid var(--border);
  border-radius: 50px;
  padding: 6px 14px;
  flex: 1; min-width: 180px; max-width: 320px;
}
.filter-search:focus-within {
  border-color: var(--btn-primary-bg);
  box-shadow: 0 0 0 3px rgba(37,99,235,.08);
}
.filter-search input {
  background: none; border: none; outline: none;
  font-size: 13px; color: var(--text-primary); width: 100%;
}
.filter-search i { color: var(--text-muted); font-size: 13px; }
.filter-select {
  padding: 6px 30px 6px 11px;
  border: 1.5px solid var(--border);
  border-radius: 50px;
  font-size: 13px; color: var(--text-primary);
  background: var(--card-bg);
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' fill='%2364748b' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14L2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  cursor: pointer; outline: none;
  transition: var(--transition);
}
.filter-select:focus { border-color: var(--btn-primary-bg); }

/* ── 15. NOTIFICATION DROPDOWN ──────────────────────────────── */
.notif-dropdown {
  position: absolute; top: calc(100% + 8px); right: 0;
  width: 340px;
  background: var(--card-bg);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  z-index: 2000; overflow: hidden; display: none;
}
.notif-dropdown.show { display: block; }
.notif-dropdown-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 16px 12px;
  border-bottom: 1px solid var(--border);
}
.notif-dropdown-header h6 {
  font-size: 14px; font-weight: 700; color: var(--text-primary);
}
.notif-list { max-height: 340px; overflow-y: auto; }
.notif-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  transition: background .1s; cursor: pointer;
}
.notif-item:last-child { border-bottom: none; }
.notif-item:hover { background: #f8faff; }
.notif-item.unread { background: #f0f7ff; }
.notif-dot {
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--color-info); flex-shrink: 0; margin-top: 5px;
}
.notif-text { font-size: 13px; color: var(--text-primary); line-height: 1.4; }
.notif-time { font-size: 11px; color: var(--text-muted); margin-top: 3px; }
.notif-dropdown-footer {
  padding: 10px 16px; text-align: center;
  border-top: 1px solid var(--border);
}
.notif-dropdown-footer a {
  font-size: 13px; font-weight: 600; color: var(--btn-primary-bg);
}

/* ── 16. TICKET DETAIL ──────────────────────────────────────── */
.ticket-meta-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 14px; margin-bottom: 22px;
}
.ticket-meta-label {
  font-size: 11px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .06em;
  color: var(--text-secondary); margin-bottom: 4px;
}
.ticket-meta-value {
  font-size: 14px; font-weight: 600; color: var(--text-primary);
}
.notes-feed { display: flex; flex-direction: column; }
.note-item {
  display: flex; gap: 12px;
  padding: 14px 0; border-bottom: 1px solid var(--border);
}
.note-item:last-child { border-bottom: none; }
.note-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--sidebar-active);
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; color: var(--printly-lime);
  flex-shrink: 0;
}
.note-author { font-size: 13.5px; font-weight: 700; color: var(--text-primary); }
.note-time   { font-size: 11.5px; color: var(--text-muted); }
.note-content {
  font-size: 13.5px; color: var(--text-primary);
  line-height: 1.6; white-space: pre-wrap;
}
.mention { color: var(--btn-primary-bg); font-weight: 600; }
.note-composer {
  border: 1.5px solid var(--border); border-radius: var(--radius-md);
  overflow: hidden; margin-top: 14px;
}
.note-composer textarea {
  display: block; width: 100%; min-height: 80px;
  padding: 12px 14px; border: none; outline: none;
  resize: vertical; font-size: 13.5px;
  color: var(--text-primary); background: var(--card-bg);
}
.note-composer-footer {
  padding: 8px 12px; border-top: 1px solid var(--border);
  display: flex; justify-content: flex-end; gap: 8px;
}

/* ── 17. CHAT PANEL ─────────────────────────────────────────── */
.chat-layout {
  display: grid; grid-template-columns: 240px 1fr;
  height: calc(100vh - var(--topbar-height) - 48px);
  border: 1.5px solid var(--border); border-radius: var(--radius-lg);
  overflow: hidden; background: var(--card-bg); box-shadow: var(--shadow-sm);
}
.chat-sidebar {
  background: #f8fafc; border-right: 1px solid var(--border);
  display: flex; flex-direction: column; overflow: hidden;
}
.chat-sidebar-header {
  padding: 14px 16px; border-bottom: 1px solid var(--border);
  font-size: 14px; font-weight: 700; color: var(--text-primary);
}
.chat-room-list { flex: 1; overflow-y: auto; padding: 8px; }
.chat-room-item {
  display: flex; align-items: center; gap: 9px;
  padding: 9px 11px; border-radius: var(--radius-md);
  cursor: pointer; transition: var(--transition);
  font-size: 13.5px; font-weight: 500; color: var(--text-secondary);
}
.chat-room-item:hover { background: var(--border); color: var(--text-primary); }
.chat-room-item.active { background: var(--btn-primary-bg); color: #fff; }
.chat-room-item.active i { color: var(--printly-lime); }
.chat-main { display: flex; flex-direction: column; overflow: hidden; }
.chat-header {
  padding: 13px 18px; border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 9px;
}
.chat-header-name { font-size: 15px; font-weight: 700; color: var(--text-primary); }
.chat-header-desc { font-size: 12px; color: var(--text-secondary); }
.chat-online-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--color-success); }
.chat-messages {
  flex: 1; overflow-y: auto; padding: 18px;
  display: flex; flex-direction: column; gap: 4px;
}
.chat-messages::-webkit-scrollbar { width: 4px; }
.chat-messages::-webkit-scrollbar-thumb { background: var(--border); border-radius: 4px; }
.chat-date-divider {
  display: flex; align-items: center; gap: 10px;
  margin: 10px 0; color: var(--text-muted);
  font-size: 11.5px; font-weight: 600;
}
.chat-date-divider::before, .chat-date-divider::after {
  content: ''; flex: 1; height: 1px; background: var(--border);
}
.chat-msg { display: flex; gap: 9px; padding: 4px 0; }
.chat-msg:hover { background: #f8fafc; border-radius: var(--radius-md); }
.chat-msg-avatar {
  width: 30px; height: 30px; border-radius: 50%;
  background: var(--sidebar-active);
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; color: var(--printly-lime);
  flex-shrink: 0; margin-top: 2px;
}
.chat-msg-author { font-size: 13px; font-weight: 700; color: var(--text-primary); }
.chat-msg-time   { font-size: 11px; color: var(--text-muted); }
.chat-msg-text   {
  font-size: 13.5px; color: var(--text-primary);
  line-height: 1.5; word-break: break-word;
}
.chat-msg.grouped { padding-top: 1px; }
.chat-msg.grouped .chat-msg-avatar { visibility: hidden; }
.chat-input-bar {
  padding: 12px 16px; border-top: 1px solid var(--border);
  display: flex; align-items: flex-end; gap: 9px;
}
.chat-input-wrap {
  flex: 1; display: flex; align-items: flex-end;
  border: 1.5px solid var(--border); border-radius: var(--radius-md);
  overflow: hidden; background: var(--card-bg);
}
.chat-input-wrap:focus-within { border-color: var(--btn-primary-bg); }
.chat-input-wrap textarea {
  flex: 1; border: none; outline: none; resize: none;
  padding: 9px 13px; font-size: 13.5px;
  color: var(--text-primary); background: transparent;
  max-height: 100px; overflow-y: auto;
}
.chat-send-btn {
  width: 38px; height: 38px;
  background: var(--btn-primary-bg); color: #fff;
  border: none; display: flex; align-items: center; justify-content: center;
  cursor: pointer; font-size: 15px; transition: var(--transition);
  flex-shrink: 0; align-self: flex-end;
}
.chat-send-btn:hover { background: var(--btn-primary-hover); }

/* ── 18. CHARTS ─────────────────────────────────────────────── */
.chart-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(360px, 1fr));
  gap: 16px; margin-bottom: 24px;
}
.chart-container { position: relative; width: 100%; }

/* ── 19. EMPTY STATE ────────────────────────────────────────── */
.empty-state {
  display: flex; flex-direction: column;
  align-items: center; justify-content: center;
  padding: 48px 24px; text-align: center;
}
.empty-state-icon {
  width: 52px; height: 52px; border-radius: var(--radius-lg);
  background: var(--page-bg); border: 1.5px solid var(--border);
  display: flex; align-items: center; justify-content: center;
  font-size: 22px; color: var(--text-muted); margin-bottom: 14px;
}
.empty-state h3 {
  font-size: 15px; font-weight: 700;
  color: var(--text-primary); margin-bottom: 5px;
}
.empty-state p {
  font-size: 13.5px; color: var(--text-secondary); max-width: 300px;
}

/* ── 20. ALERTS / TOASTS ────────────────────────────────────── */
.alert {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 16px; border-radius: var(--radius-md);
  font-size: 13.5px; margin-bottom: 16px; border: 1.5px solid transparent;
}
.alert-success { background: #f0fdf4; border-color: #bbf7d0; color: #15803d; }
.alert-danger  { background: #fef2f2; border-color: #fecaca; color: #dc2626; }
.alert-warning { background: #fffbeb; border-color: #fde68a; color: #d97706; }
.alert-info    { background: #eff6ff; border-color: #bfdbfe; color: #2563eb; }

.toast-container {
  position: fixed; bottom: 22px; right: 22px;
  z-index: 9999; display: flex; flex-direction: column; gap: 8px;
}
.toast {
  background: var(--card-bg); border: 1.5px solid var(--border);
  border-radius: var(--radius-md); box-shadow: var(--shadow-md);
  padding: 12px 16px; min-width: 280px;
  display: flex; align-items: center; gap: 10px;
  animation: slideIn .18s ease;
}
@keyframes slideIn {
  from { opacity: 0; transform: translateY(10px); }
  to   { opacity: 1; transform: translateY(0); }
}
.toast-icon  { font-size: 17px; flex-shrink: 0; }
.toast-text  { flex: 1; font-size: 13.5px; color: var(--text-primary); font-weight: 500; }
.toast-close { color: var(--text-muted); cursor: pointer; font-size: 14px; }

/* ── 21. PAGINATION ─────────────────────────────────────────── */
.pagination { display: flex; align-items: center; gap: 3px; }
.page-link {
  display: flex; align-items: center; justify-content: center;
  width: 32px; height: 32px; border-radius: var(--radius-md);
  font-size: 13px; font-weight: 500;
  color: var(--text-secondary);
  border: 1.5px solid var(--border); background: var(--card-bg);
  transition: var(--transition); cursor: pointer;
}
.page-link:hover { background: #f8fafc; color: var(--text-primary); }
.page-link.active {
  background: var(--btn-primary-bg); color: #fff;
  border-color: var(--btn-primary-bg);
}
.page-link.disabled { opacity: .4; pointer-events: none; }

/* ── 22. USER MANAGEMENT ────────────────────────────────────── */
.user-row-avatar {
  width: 30px; height: 30px; border-radius: 50%;
  background: var(--sidebar-bg); color: var(--printly-lime);
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700;
}
.role-badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 9px; border-radius: 20px;
  font-size: 11.5px; font-weight: 600;
}
.role-manager    { background: #eff6ff; color: #1d4ed8; }
.role-technician { background: #f0fdf4; color: #15803d; }
.role-staff      { background: #f1f5f9; color: #64748b; }

/* ── LOGIN: split-screen with halftone print texture ────────── */
.login-split {
  min-height: 100vh; display: flex;
  font-family: 'Inter', -apple-system, sans-serif;
  position: relative;
}
.login-split::before {
  content: '';
  position: absolute; top: 0; bottom: 0; left: 44%;
  width: 2px;
  background: linear-gradient(180deg, var(--printly-pink) 0%, var(--printly-lime) 100%);
  z-index: 2;
}

/* Left: brand panel */
.login-brand-panel {
  flex: 0 0 44%;
  position: relative;
  background: linear-gradient(155deg, #2D2D2D 0%, #1A1A1A 100%);
  overflow: hidden;
  display: flex; flex-direction: column;
  padding: 48px;
  animation: loginFadeIn .5s ease;
}
.login-halftone {
  position: absolute; inset: 0;
  background-image: radial-gradient(circle, rgba(232,99,140,.5) 1.4px, transparent 1.4px);
  background-size: 16px 16px;
  -webkit-mask-image: radial-gradient(circle at 25% 30%, black 0%, rgba(0,0,0,.5) 35%, transparent 62%);
  mask-image: radial-gradient(circle at 25% 30%, black 0%, rgba(0,0,0,.5) 35%, transparent 62%);
  pointer-events: none;
}
.login-halftone-lime {
  background-image: radial-gradient(circle, rgba(200,232,78,.4) 1.4px, transparent 1.4px);
  -webkit-mask-image: radial-gradient(circle at 85% 80%, black 0%, rgba(0,0,0,.5) 30%, transparent 58%);
  mask-image: radial-gradient(circle at 85% 80%, black 0%, rgba(0,0,0,.5) 30%, transparent 58%);
}
.login-brand-content {
  position: relative; z-index: 1;
  margin-top: auto; margin-bottom: auto;
}
.login-brand-logo {
  width: 68px; height: 68px; background: #fff;
  border-radius: 14px;
  display: flex; align-items: center; justify-content: center;
  padding: 12px; margin-bottom: 32px;
  box-shadow: 0 8px 24px rgba(0,0,0,.35);
}
.login-brand-logo img { width: 100%; height: auto; display: block; }
.login-eyebrow {
  font-size: 13px; font-weight: 700;
  color: var(--printly-pink);
  text-transform: uppercase; letter-spacing: .16em;
  margin-bottom: 16px;
}
.login-headline {
  font-family: 'Space Grotesk', 'Inter', sans-serif;
  font-size: 52px; font-weight: 700; line-height: 1.05;
  color: #fff; letter-spacing: -1.5px;
  margin: 0 0 20px;
}
.login-tagline {
  font-size: 17px; color: rgba(255,255,255,.55);
  line-height: 1.6; max-width: 340px; margin: 0;
}
.login-brand-footer {
  position: relative; z-index: 1;
  font-size: 12px; color: rgba(255,255,255,.3);
  font-weight: 500;
}

/* Right: form panel */
.login-form-panel {
  flex: 1;
  position: relative;
  display: flex; align-items: center; justify-content: center;
  background: #ffffff;
  overflow: hidden;
  padding: 40px;
  animation: loginFadeIn .6s ease .1s backwards;
}
.login-form-panel::before {
  content: '';
  position: absolute; top: -140px; right: -140px;
  width: 380px; height: 380px; border-radius: 50%;
  background: radial-gradient(circle, rgba(232,99,140,.07) 0%, transparent 70%);
  pointer-events: none;
}
.login-form-panel::after {
  content: '';
  position: absolute; bottom: -160px; left: -100px;
  width: 340px; height: 340px; border-radius: 50%;
  background: radial-gradient(circle, rgba(200,232,78,.08) 0%, transparent 70%);
  pointer-events: none;
}
.login-form-wrap { position: relative; z-index: 1; width: 100%; max-width: 380px; }
.login-form-header { margin-bottom: 30px; }
.login-form-header h2 {
  font-family: 'Space Grotesk', 'Inter', sans-serif;
  font-size: 30px; font-weight: 700;
  color: var(--text-primary); letter-spacing: -.6px;
  margin: 0 0 8px;
  position: relative;
  display: inline-block;
}
.login-form-header h2::after {
  content: '';
  position: absolute; left: 0; bottom: -6px;
  width: 36px; height: 4px; border-radius: 2px;
  background: linear-gradient(90deg, var(--printly-pink), var(--printly-lime));
}
.login-form-header p {
  font-size: 13.5px; color: var(--text-secondary); margin: 14px 0 0;
}
.login-input-icon-wrap { position: relative; }
.login-input-icon {
  position: absolute; left: 14px; top: 50%; transform: translateY(-50%);
  color: var(--printly-pink); font-size: 14.5px;
  pointer-events: none;
}
.login-input {
  padding-left: 40px !important;
  border: 1.5px solid #e2e8f0 !important;
  transition: border-color .15s ease, box-shadow .15s ease;
}
.login-form-panel .form-control.login-input:focus {
  border-color: var(--printly-pink) !important;
  box-shadow: 0 0 0 3px rgba(232,99,140,.12) !important;
}
.login-form-panel input[type="checkbox"] {
  accent-color: var(--printly-pink) !important;
}
.login-submit-btn {
  position: relative; overflow: hidden;
  background: linear-gradient(135deg, #2D2D2D 0%, var(--printly-pink) 130%) !important;
  border: none !important;
  transition: transform .15s ease, box-shadow .15s ease;
}
.login-submit-btn:hover {
  transform: translateY(-1px);
  box-shadow: 0 8px 20px rgba(232,99,140,.35);
}
.login-form-footer {
  text-align: center; font-size: 12px; color: var(--text-muted);
  margin-top: 26px; line-height: 1.6;
}

@keyframes loginFadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}

@media (max-width: 860px) {
  .login-split::before { display: none; }
  .login-split { flex-direction: column; }
  .login-brand-panel {
    flex: 0 0 auto; padding: 36px 28px;
    min-height: 240px;
  }
  .login-brand-content { margin: 0; }
  .login-headline { font-size: 36px; }
  .login-tagline { display: none; }
  .login-brand-footer { display: none; }
  .login-form-panel { padding: 32px 24px 48px; }
}
@media (prefers-reduced-motion: reduce) {
  .login-brand-panel, .login-form-panel { animation: none; }
}

/* ── 24. MODAL ──────────────────────────────────────────────── */
.modal-overlay {
  position: fixed; inset: 0;
  background: rgba(0,0,0,.45); z-index: 3000;
  display: none; align-items: center; justify-content: center; padding: 24px;
}
.modal-overlay.show { display: flex; }
.modal-box {
  background: var(--card-bg); border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg); width: 100%; max-width: 500px;
  overflow: hidden; animation: modalIn .18s ease;
}
@keyframes modalIn {
  from { opacity: 0; transform: scale(.96); }
  to   { opacity: 1; transform: scale(1); }
}
.modal-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 22px; border-bottom: 1px solid var(--border);
}
.modal-title { font-size: 16px; font-weight: 700; color: var(--text-primary); }
.modal-body  { padding: 22px; }
.modal-footer {
  padding: 14px 22px; border-top: 1px solid var(--border);
  display: flex; justify-content: flex-end; gap: 8px;
}

/* ── 25. UTILITIES ──────────────────────────────────────────── */
.d-flex { display: flex; }
.align-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-8  { gap: 8px; }
.gap-12 { gap: 12px; }
.mt-8   { margin-top: 8px; }
.mt-16  { margin-top: 16px; }
.mt-24  { margin-top: 24px; }
.mb-16  { margin-bottom: 16px; }
.mb-24  { margin-bottom: 24px; }
.text-sm { font-size: 12.5px; }
.fw-600 { font-weight: 600; }
.fw-700 { font-weight: 700; }
.text-muted   { color: var(--text-secondary); }
.text-success { color: var(--color-success); }
.text-danger  { color: var(--color-danger); }
.text-warning { color: var(--color-warning); }
.truncate { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.divider  { height: 1px; background: var(--border); margin: 18px 0; }
.spinner {
  width: 16px; height: 16px;
  border: 2px solid var(--border);
  border-top-color: var(--btn-primary-bg);
  border-radius: 50%; animation: spin .7s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ── 26. RESPONSIVE ─────────────────────────────────────────── */
@media (max-width: 1200px) {
  .stat-grid { grid-template-columns: repeat(3, 1fr); }
  .chart-grid { grid-template-columns: 1fr; }
}
@media (max-width: 900px) {
  .stat-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 860px) {
  .sidebar { transform: translateX(-100%); width: var(--sidebar-width) !important; }
  .sidebar.open { transform: translateX(0); }
  .main-content { margin-left: 0; }
  .topbar-toggle { display: flex; }
  .topbar-search { display: none; }
  .page-body { padding: 16px; }
  .chat-layout { grid-template-columns: 1fr; height: auto; }
  .chat-sidebar { display: none; }
  .form-row { grid-template-columns: 1fr; }
  .sidebar-overlay { position: fixed; inset: 0; background: rgba(0,0,0,.4); z-index: 999; display: none; }
  .sidebar-overlay.show { display: block; }
}
@media (max-width: 560px) {
  .stat-grid { grid-template-columns: 1fr; }
  .topbar { padding: 0 14px; }
  .page-body { padding: 12px; }
}

/* ── 27. SIDEBAR OVERLAY ────────────────────────────────────── */
.sidebar-overlay { display: none; }

/* ── 28. RESPONSIVE GRID UTILITIES ───────────────────────────
   Used for the sidebar-style two-column layouts (ticket detail,
   customer detail) and multi-stat-card rows (bot status, ticket
   form fields) that were built with raw inline grid-template-columns
   and had no mobile breakpoint. !important is deliberate here — it's
   overriding inline styles specifically for the mobile case. */
@media (max-width: 900px) {
  .rg-sidebar-layout { grid-template-columns: 1fr !important; }
  .rg-4col { grid-template-columns: repeat(2, 1fr) !important; }
  .rg-2col { grid-template-columns: 1fr !important; }
}
@media (max-width: 560px) {
  .rg-4col { grid-template-columns: 1fr !important; }
}